Looking to Cancel?
We obviously want to keep you, but if you want to leave then here is our simple cancellation process.
Do you know your rights to cancel? - With most things you buy you have a cooling-off period, and distance selling rules may apply. At Heating and Home we give all our customers a 14 day cooling-off period where you can get a full refund if you haven't received a service. Here are our cancellation processes:
Cancellation of an insurance or service package
Canceling with 14 days
If you decide that for any reason, the insurance policy or service package does not meet your needs then you can cancel it within 14 days from the day of purchase or the day on which you receive your policy documentation, whichever is the later and we will then refund your premium in full.
Canceling after 14 days
Thereafter you may cancel the cover at any time by informing us. If You wish to cancel Your Insurance policy or service plan after 14 days, please contact us, if You are paying annually You will be entitled to a pro- rata return of premium, however an administration fee of £30 will be payable. The administration fee does not apply to monthly payment customers.
Canceling if you've had a claim
Please note no refund will be made for any policies where a claim has been made or is pending.
How to cancel?
Canceling couldn't be easier. Simply write to us, email us or call us.
- Email: [email protected]
- Call: 0800 0239 329
- Write: FOA Cancellation Team, Clipeus Ltd, International House International House, Southampton International Business Park, Southampton, England, SO18 2RZ
Have an issue with our cancellation process? Here are some helpful links.
Citizens Advice - They can help all consumers with many questions.
GOV Website - Another great resource for information
If you still have an issue, then please visit our contact us page.